FAQS

Have questions about what it’s like to work together? Check out these frequently asked questions. If you don’t see your question here, click here to get in touch.

  • Sessions are offered both in person and online. In person sessions are available at our office in Woolgoolga, NSW, Australia. Online sessions are offered via secure telehealth.

  • Session frequency is determined collaboratively based on each client's unique needs and goals. Typically, sessions begin weekly or fortnightly and reduce over time.

  • To book a session, please contact us via the enquiry form on our website. We’ll be in touch to set up a free 15 minute consultation call, discuss availability and next steps.

  • Session fees vary depending on the service type, and location. Insurance benefits are available. Check out our fees page for details.

  • Payment is processed securely online via credit or debit card.

  • For U.S. clients, sessions are offered via telehealth for individuals living in New York, Florida, and Connecticut. We accept Aetna and Quest Behavioral Health insurance in New York and Connecticut through Headway.

  • Yes. For U.S. clients using out-of-network benefits, we can provide superbills for you to submit to your insurer for potential reimbursement. Coverage and reimbursement amounts vary by plan.

  • We require at least 24 hours’ notice to cancel or reschedule a session. Late cancellations or missed appointments may be charged the full session fee.

  • Prior to your first session, you’ll be asked to complete intake and consent forms through our secure client portal. For telehealth sessions, you’ll also need a private space and a reliable internet connection.