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  • How long is a session?
    Sessions are typically 50 minutes (one appointment hour of 50 minutes duration) although some sessions may be longer if agreed upon by both parties.
  • What is the frequency of sessions?
    Session frequency is determined collaboratively at the end of the first session based on each client's unique needs and goals. Typically, sessions begin weekly or fortnightly and reduce over time.
  • What is the lateness and cancellation policy?
    Sessions start at the scheduled time. If you arrive late, your session will be shorter; if your therapist arrives late, your session will be extended to make up the time. Once an appointment hour is scheduled, you will be expected to pay the full cost of the session unless you provide 24 hours advance notice of cancellation. Cancellations can be made by voicemail, text, or email. If you need to reschedule an appointment within 24 hours of our scheduled appointment time, you will be responsible for the full session fee, regardless of when you reschedule your appointment.
  • What is the cost of therapy and coaching?
    Our fees vary depending on the provider you see and type of session (individual/couple). Please contact us to discuss exact pricing for your service. At Senvea, we strongly believe that financial concerns should not hinder a person’s ability to get treatment and thus a sliding scale rate is offered to those who need it.
  • Do you take insurance (USA clients)?
    We are an out of network provider for US based health insurance. If you would like to use OON benefits, you will receive a superbill from us each month that you can provide to your insurance company for reimbursement.
  • Do you take Medicare (Australian clients)?
    We are currently not able to take Medicare in Australia. However, we are in the process of registering with Medicare and this service should be available in the coming months.
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