PRIVACY POLICY

Last Updated: 6 January, 2026

Senvea is committed to protecting your privacy and handling personal information in a respectful, transparent, and secure manner. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as applicable United States privacy laws, including HIPAA where relevant.

Information We Collect: We collect personal information that you voluntarily provide when interacting with our website or services. This may include your name, email address, phone number, and any information submitted through contact forms, booking systems, or enquiry forms. We may also collect limited non-identifying information automatically, such as IP address, browser type, device information, and basic website usage data, to help us understand how our website is used and how it can be improved.

How We Use Your Information: Your personal information is used only for purposes directly related to your interaction with us. This includes responding to enquiries, providing psychotherapy, counselling, coaching, or related wellbeing services, managing appointments, sending administrative or service-related communications, and maintaining our business operations. We do not use personal information for unrelated purposes.

Confidentiality and Health Information: If you become a client, any health information you provide is treated as confidential and managed in accordance with professional ethical standards and applicable privacy laws. This includes the Australian Privacy Act and HIPAA (United States) where applicable. Information may be disclosed only where required or authorised by law, including situations involving risk of serious harm, mandatory reporting obligations, or legal requirements.

Disclosure to Third Parties: We do not sell, rent, trade, or share personal information with third parties for marketing, advertising, or commercial purposes. In limited circumstances, personal information may be shared with trusted third-party service providers who assist in operating our website or delivering services, such as secure booking systems, telehealth platforms, encrypted practice management software, or payment processors. These providers are required to handle information securely and in accordance with applicable privacy laws.

Data Storage and Security: We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure, privacy-focused systems commonly used in healthcare and professional services. Information may be stored electronically using secure third-party systems, and data may be stored in Australia or the United States. While we take privacy seriously, no method of electronic transmission or storage can be guaranteed as completely secure.

Cookies and Analytics: Our website may use cookies or similar technologies to support basic analytics and improve user experience. You can disable cookies through your browser settings if you prefer, though this may affect some website functionality.

Access and Correction: You have the right to request access to the personal information we hold about you and to request correction if the information is inaccurate, out of date, or incomplete. In some circumstances, you may also request deletion of personal information, subject to legal, clinical, and professional record-keeping obligations. Requests can be made using the contact details below.

External Links: Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies separately.

Updates to This Policy: This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website, with the updated date noted above.

Contact: If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: info@senvea.com