FAQS

Have questions about what it’s like to work together? Check out these frequently asked questions. If you don’t see your question here, click here to get in touch.

  • Sessions are offered both in person and online. In person sessions are available at our office in Melbourne, Australia. Online sessions are offered via secure telehealth.

  • Session frequency is determined collaboratively based on each client's unique needs and goals. Typically, sessions begin weekly or fortnightly and reduce over time.

  • To book a session, please contact us via the enquiry form on our website. We’ll be in touch to set up a free 15 minute consultation call, discuss availability and next steps.

  • Session fees vary depending on the service type, and location. Insurance benefits are available. Check out our fees page for details.

  • Payment is processed securely online via credit or debit card.

  • We accept Aetna insurance in New York and through Headway.

  • Yes. For U.S. clients using out-of-network benefits, we can provide superbills for you to submit to your insurer for potential reimbursement. Coverage and reimbursement amounts vary by plan.

  • We require at least 24 hours’ notice to cancel or reschedule a session. Late cancellations or missed appointments may be charged the full session fee.

  • Prior to your first session, you’ll be asked to complete intake and consent forms through our secure client portal. For telehealth sessions, you’ll also need a private space and a reliable internet connection.